Contact us

Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help.

You can find our telephone numbers for different enquiry types listed below along with our postal addresses.

What is your enquiry about?

  • Changing your mortgage deal
  • Borrowing more
  • Moving Home
  • A transfer of equity

Telephone:
*

Fax:

Overseas customers:
tel:

8am - 8pm : Monday to Friday
9am - 1pm : Saturday

  • Offset mortgages
  • Your direct debit
  • Payment queries or changes to your repayment
  • Title deed information
  • Letting enquiries

Telephone:
*

Textphone:

Overseas customers telephone:
tel:

8am - 8pm : Monday to Friday
9am - 1pm : Saturday

Buy to Let existing customers

  • All existing customers

Telephone:
*

Overseas customer telephone:

Lines open:

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

  • Changing your mortgage deal

Telephone:
*

Lines open:

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

  • Offset mortgages
  • Your direct debit
  • Payment queries or changes to your repayment
  • Title deed information
  • Letting enquiries

Telephone:
*

Textphone:

Overseas customers telephone:

8am - 8pm : Monday to Friday
9am - 1pm : Saturday

Send us a secure message

If you are registered to access your account online, login to send us a secure message. Not registered? Find out how with our online account help page .

How to contact us if you are having payment difficulties

You can find out more information on how we can help if you are having difficulty paying your mortgage, on our guide page

To contact us, use the following details:

Telephone:
*

Overseas customer telephone:

9am - 6pm : Monday to Friday
9am - 12pm : Saturday

Buy to Let Existing Customers having payment difficulties

Telephone:
*

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

Residential existing customers only

Write to us:

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

 

Accord Mortgages
Yorkshire Building Society
Yorkshire House
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Accord Mortgages
Customer Service Centre - Admin -Savings
Yorkshire House
Bradford
BD5 8LJ

Help us improve

Accord Mortgages is committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

If you need to make a complaint or would like to help us improve our service, please use our online complaints form >

Buy to Let Existing Customers only

You can contact us in writing on the address below:

Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY

Or, call us on *

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website. www.financial-ombudsman.org.uk

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.