Accord Processing Teams are available:
Monday to Friday: 9am - 6pm Saturday: 9am - 12 noon
Charges to 0845 numbers may vary. Prices can be checked with your phone provider.
Mobile calls usually cost more.

Existing Customers

If your enquiries is about: Contact Number Lines Open
  • Transferring to a new mortgage product
  • Additional Loans
  • Moving home
  • Change of parties to a mortgage
Tel: 0845 1200 891
Fax: 01274 801114
Monday to Friday - 9am - 6pm
Saturday - 9am - 12pm
  • Offset mortgages
  • Direct debits
  • Payment queries
  • Title deed information
  • Changes to repayment methods
  • Letting
Tel: 0845 1200 872
Text phone:
18001 0845 1200 851
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
If you are experiencing difficulties making your mortgage payments find out more on how we can help you. Telephone:
0800 138 2401
Monday to Friday - 8am - 8pm
Saturday - 9am - 5pm

Postal address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire Building Society
Yorkshire House

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House