Important notice
Due to essential maintenance the Buy To Let portal will be unavailable between the hours of 7pm and 10pm on Saturday 25th July 2015. We apologise for any inconvenience caused.
Current service standards
|
Standard |
Current service |
Lending decision referrals |
Response within 4 working hours |
Within 4 working hours |
Application processing standard |
Starts within 1 working day of receipt |
Starts within 3 working days of receipt |
Telephone service level |
80% of calls answered within 20 seconds |
91% of calls answered within 20 seconds |
Telephone waiting time |
Up to 1 minute |
11 seconds average waiting time |