Processing fees

Important information about Mortgage Application Processing fees when product withdrawal is announced

To reserve a product when a product withdrawal has been announced, you must submit a Full Mortgage Application and pay (where it applies) the Mortgage Application Processing fee as per the following guidelines:

• Online payment - Paid at time of full mortgage application submission
• Telephone payment - Paid by 4pm on the working day after product withdrawal (note, you must call us to make the payment rather than selecting the option for us to call the client).
• Cheque payment by post - The cheque must be received by Accord within two working days of product withdrawal. We do not accept responsibility for cheques missing in the post. Cheques need to be made payable to 'Accord Mortgages Limited'.
• When a withdrawal is announced, please ensure that you make arrangements, as per the guidelines above, to pay outstanding processing fees for applications previously submitted to guarantee your selected product.

When a withdrawal has been announced, if a Lending Decision refers you may complete a Full Mortgage Application and pay the Mortgage Application Processing fee to reserve a product on the following understanding:

• If the Lending Decision is subsequently declined, we will refund the Mortgage Application Processing fee.
• If the Lending Decision refers and we subsequently offer either the same product but with different loan terms or a different product, neither of which you accept, we will refund the Mortgage Application Processing fee
• If a product withdrawal has not been announced, you must always await the outcome of a lending decision prior to submitting a Full Mortgage Application. If you do not await the outcome and subsequently receive a decline, the Mortgage Application Processing fee will not be refunded.
• If you received an Approve decision and complete a Full Mortgage Application for a product and later wish to switch to a new product, a Product Switching fee will apply for this and any subsequent product switches.